bai99's commitment to responsible gambling
bai99 believes a truly enjoyable gaming experience is one that is safe, within limits, and played responsibly.
Our responsibility and your protection
bai99 is committed to providing a safe and transparent gaming environment for players in Bangladesh. Online casino and betting is a form of entertainment — it is not a source of income or a solution to financial problems. We want every user to enjoy themselves within their limits.
On this page you will find out how bai99 helps you play responsibly — from setting deposit limits to self-exclusion, age verification, and support services. If you ever feel that gambling is getting out of control, our team is always here for you.
- Service available to those aged 21 and above only
- SSL encryption and fair play guaranteed
- Personal deposit limits and time-out feature
- 24/7 support in Bengali
- Option to take a voluntary break through self-exclusion
Protective tools and features
Setting deposit limits
You can set a daily, weekly, or monthly deposit limit at any time. Once the limit is reached, further deposits will be blocked automatically. This is the most effective way to keep your spending in check.
Time-out and breaks
If you feel you need a break for a while, contact bai99 support to activate a temporary time-out ranging from 1 day to several weeks. You will not be able to log in to your account during the time-out period.
Self-exclusion
If you need a long-term break, choose self-exclusion. Once this option is activated, the account cannot be reactivated before the set period ends. Our support team will assist you through the process.
Age verification
bai99 strictly enforces the 21+ age rule. Age is verified at the time of registration. Protecting minors from gambling is one of our top priorities.
24/7 support
If you need help at any time, reach us via bai99's live chat or email. Our support team responds in both Bengali and English — day or night.
Reviewing your play history
You can review your deposit, withdrawal, and betting history from your account at any time. Understanding your own playing patterns makes it much easier to make informed decisions.
How to recognise warning signs
When gambling goes beyond entertainment and becomes a habit, certain signs appear. If any of the following apply to you, consider seeking help.
- You are spending beyond your budget — using money meant for rent, food, or your family's needs on gambling.
- You keep playing to recover lost money and place larger bets each time.
- You have tried to stop gambling but have not been able to.
- Gambling is causing damage to your relationships with family, friends, or at work.
- You are hiding your gambling from family or lying about it.
- You feel irritable, anxious, or restless when you cannot gamble.
- You are prioritising gambling over sleep, eating, or daily responsibilities.
If you notice these signs, contact bai99 support right away. We will help you without judgement.
Self-exclusion and limit setting process
How deposit limits work
You can set the maximum amount you are allowed to deposit each day, week, or month in advance. Once the limit is reached, new deposits will be rejected automatically. Reducing a limit takes effect immediately; increasing a limit is subject to a set waiting period.
How to activate a time-out
Let support know via live chat how many days you want to take a break for. The support team will activate the time-out on your account. During the time-out, logging in, depositing, or betting will not be possible.
Steps for self-exclusion
To start self-exclusion, email support ([email protected]) or submit a request via live chat. You can choose a minimum period of 6 months or opt for a permanent exclusion. During an active self-exclusion, bai99 will not send you any promotional communications.
Protection of minors
bai99 strictly follows the 21+ policy. Keep your devices secure from underage members of your household. Parents and guardians can use parental control software on their children's devices.
Tips for safe play
Following a few simple habits before playing at bai99 keeps the experience enjoyable and reduces risk.
Set your budget first
Decide how much you are willing to spend before you start playing. When you reach that limit, stop — do not try to chase your losses.
Keep track of time
Time passes quickly online. Take a break after a couple of hours. Set a timer on your phone so you know how long you have been playing.
Do not play on emotion
Betting when you are angry, sad, or stressed makes it hard to make sound decisions. Play with a clear head and for the purpose of entertainment.
Set aside your winnings
After winning, withdraw that money rather than putting it straight back into bets. This way your winnings stay with you.
Keep your family in the loop
If you start hiding your gambling from family, that is a warning sign. Keep the conversation open.
Gambling is entertainment, not investment
Do not think of casino or betting as a reliable source of income. There is no guarantee of winning on any bet — keep that in mind.
Need help? We are here
If you have any concerns about your gambling — setting deposit limits, activating a time-out, or self-exclusion — the bai99 support team is available seven days a week, twenty-four hours a day.
Live Chat: Reach us instantly from any page.
Email: [email protected] — we respond in both Bengali and English.
We do not judge. Your protection is our priority.
21+ age requirement and our policy
Online betting in Bangladesh is for adults only. To create an account and use bai99's services, you must be at least 21 years old. We verify age at registration and may request proof of identity at any time if there is any doubt.
If an underage person has access to your device or account, please keep your password private and make a habit of logging out. Enabling parental controls on shared family devices is a wise step.
Play responsibly and enjoy the experience
Explore bai99's games and betting sections — within your limits, safely.