bai99's Privacy Policy

This Privacy Policy ("Policy") applies to the bai99 platform and all related services. By using the bai99 website, creating an account, or using any of our services, you are considered to have agreed to the terms of this Policy.

We believe your privacy is a fundamental right. That is why bai99 always works to ensure your personal information is stored with the highest level of security and is not disclosed to any unauthorized person or organization. This Policy clearly explains what information we collect, why we collect it, and how we use it.

1 What information we collect

bai99 may collect the following types of information:

• Identity information: Your name, date of birth, and national ID number (where applicable).
• Contact information: Mobile number and email address.
• Financial information: Payment method details such as bKash, Nagad, Rocket, or Upay account numbers — solely for processing transactions.
• Account information: Username, password (stored in encrypted form), and account activity history.
• Technical information: IP address, browser type, device information, and log data.
• Usage information: Which pages you visited, how long you stayed, and what types of services you used.

2 How information is collected

Information is collected primarily through the following methods:

1. During the account registration and verification process.
2. When completing deposit or withdrawal transactions.
3. When contacting our customer support team (via live chat or email).
4. Automatically while browsing our website (through cookies and similar technologies).
5. From third-party verification services for the purpose of fraud prevention and identity verification.

3 Why we use your information

bai99 uses collected information only for the following legitimate purposes:

• Account management: Creating, verifying, and keeping your account secure.
• Transaction processing: Completing deposit and withdrawal transactions smoothly.
• Customer support: Providing prompt resolution of your questions and issues.
• Fraud prevention: Ensuring protection against illegal activity, money laundering, and fraud.
• Service improvement: Using analytical work to enhance the platform experience.
• Responsible gaming: Identifying unusual usage patterns and taking steps to protect players.
• Legal compliance: Providing information to relevant authorities when required by law.

We do not sell your information to any advertising network or third-party marketing organization.

4 Data security measures

bai99 uses industry-standard technical measures to protect your information. Our platform has SSL (Secure Socket Layer) encryption active, which encrypts all data transmitted between your browser and our servers. Passwords are always stored in hashed form — no employee can read them.

Our technical security measures include:

• Data transmission protection through SSL / TLS encryption.
• Storage of sensitive data in encrypted databases.
• Restricted system access and regular audits.
• Automated systems for detecting fraud and unusual activity.
• Regular updates with the latest security technologies.

5 Data retention period

We retain the necessary information for as long as your account is active. When an account is closed or becomes inactive, certain information may be retained for a specified period in accordance with legal obligations and fraud prevention requirements.

Records of financial transactions are generally retained for long-term legal and audit purposes. Once no longer needed, data is securely deleted or anonymized.

6 Sharing information with third parties

bai99 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment providers: Necessary information is shared with payment processors such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These third parties follow their own privacy policies.
• Identity verification services: Minimum necessary information may be shared with approved verification services for age and identity verification.
• Legal authorities: Information may be provided to relevant authorities in response to a court order, legal obligation, or investigation.
• Technology service providers: Our approved technology partners for hosting, cybersecurity, and analytics have access only to the minimum information necessary to provide their services.

Before sharing information for any purpose beyond the above, we will obtain your explicit consent.

7 Use of cookies

Cookies and similar tracking technologies are used on the bai99 website. Cookies are small data files stored on your device that improve your browsing experience and help ensure security.

The types of cookies we use:

• Essential cookies: For maintaining login state and storing security tokens — these cannot be disabled.
• Functional cookies: For remembering your preferences and settings.
• Analytics cookies: For understanding platform usage patterns — these can be disabled.

Non-essential cookies can be blocked by changing your browser settings, though this may limit some features of the site.

8 User rights

As a registered user of bai99, you have the following rights:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances — however, this right may be limited where legal obligations apply.
• Objection to processing: The right to object to the processing of your information for marketing communications.
• Portability: The right to receive your information in a structured, readable format in certain cases.

To exercise these rights, please contact our support team. We will respond as quickly as possible after verification.

9 Protection of minors' information

bai99 is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If any such information is found, it will be deleted immediately and the associated account will be suspended.

10 Policy updates

bai99 reserves the right to review and update this Privacy Policy over time. If any significant changes are made, we will publish a notice on the website and, where applicable, take steps to inform registered users. Continuing to use the platform after changes have been made will be considered acceptance of the revised Policy.